Aftercare Manager (Residential) | Greater Dublin 

€80k ++

Our client, a leading Irish Residential Developer, is hiring for a high caliber Aftercare Manager. The role involves working closely with site teams, finishing foremen, and maintenance coordinators, to ensure that care queries are monitored and actioned as required

Key Responsibilities: 

• Provide weekly reports on status of on-going tasks, works completed, compliance with department processes and new works orders
• Management of maintenance coordinators including compliance with daily Health & Safety and aftercare protocols
• Liaise and coordinate with multiple departments including and stakeholders including, aftercare, customer teams, homeowners and site teams, while overseeing aftercare works
• Provide regular reporting of all Aftercare cases, including cases being addressed by site teams, aftercare / maintenance teams and coordination of all reports and meetings with Customer team
• Build relationships with homeowners throughout the completion of aftercare projects
• Attend end of defects inspections and oversee closeout of same
• Ensure subcontractors work is completed to the highest standard by reviewing completed works on a case by case basis
• Ensure subcontractors complete projects in a timely manner within agreed budgets
• Ensure quality of data for reporting
• Maintaining stock levels at a centralized base
• Ensure positive customer experience and communication when closing out aftercare issues with Customer Care and Customer

Key Requirements:

• Trade background preferable
• Background in large scale, residential construction
• Excellent working knowledge of latest building regulation and certification standards
• Strong communication skills
• Ability to influence decisions and strong decision making ability
• To have good spoken and written communication skills
• To be able to co-ordinate a number of different tasks at the same time

Benefits:

• Full health insurance with Irish Life health
• Paid maternity & paternity leave
• Life assurance
• Income protection
• Company vehicle (role dependent)
• Performance related bonus
• Pension scheme with matching contributions
• And More!

To apply, reach out to Matthew at matthew.walsh@icds.ie, or on LinkedIn at https://www.linkedin.com/in/matthew-walsh-6b0823182/