Field Service Engineer - NW Ireland

Our client provides cutting edge imaging equipment to the health sector to assist in the treatment of a variety of diseases and disorders. They have recently retained our serives in order to recruit an experinced Filed Service Engineer to cover their clients in the North West of Ireland

Responsibilities

In this role the candidate will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to a modality or modalities in the assigned area.

Technical: Maintains all models specific to a modality in the assigned area.

Electronic/Mechanical: Total system level trouble-shooting on complex multi-symptom problems.

Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers.

LCT: Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team. Business growth: Assists in the growth and direction of business in his/her geographic area.

Productivity: Responsible for Warranty and PMS contract cost control.

Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts. Installation: Plays a leading role in complex and multifuntional rooms. Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the Quality Policy Statement. Aware of and comply with Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. Complete all planned Quality & Compliance training within the defined deadlines. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. Identify and report any personal quality or compliance concerns immediately to the Quality Organization. Insure timely dispatch closure. Ensure completion of all field modifications instructions (FMI's) within prescribed timeframe. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible

Required Experience & Qualifications

Qualified to Degree level or equivalent. Technical analytical skills. 2-4 years Field Services experience. Comprehensive knowledge of a specific modality or multi-modalities. Sought by others for guidance and advice. Profiency in English. Ability to work independently with minimum direction. High work standards and quality. Initiative and motivation. Plans and organizes work effectively. Excellent communications, listening and interpersonal skills. Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs.

If you wish to be considered for this role please email a copy of your current CV to andrew.rowley@icds.ie All correspondence will be treated in the strictest confidence.