Account Co-ordinator - North Dublin.

In this role you will be responsible for working in partnership with the Account Manager to ensure the company meets the customer business goals and objectives through excellent performance in all areas and delivery of service.

Work as part of a team to ensure all customer requirements are met in a timely manner including covering for, and supporting colleagues as needed.

Main tasks/responsibilities:

Responsible for overseeing that all customer’s orders and piece parts are managed efficiently within the company.
Responsible for all Order Entry and BOM configuration for assigned customers and those you are asked to cover from time to time.
Price Matrix maintenance.
Responsible for ensuring all customer queries and issues are answered in a timely manner.
To work closely with the Account Manager, Commercial Supervisor & Planning in relation to customer forecasts and new launches, concentrating on giving the Planning Department as much upfront information as possible.
Responsible for the customer age debt, making sure that any invoice queries are dealt with immediately, so as not to impact any payments.
Responsible for administering all credit and debit notes.
This is a customer facing role, with requirements to prepare and present Monthly and Quarterly business reviews to the customer.
To develop and sustain a professional working relationship with all departments within the company.
Support generation and gathering of data for Customer Quarterly Business Meetings.
Accurate and timely pricing and billing to Customers.
Ensure that all additional costs incurred outside Standard Matrix Pricing are captured and re-charged.
Active participation in the New Business Introduction Meetings. This will ensure that if your customer has a new product about to launch that all relevant departments within the company are informed and any issues or concerns are dealt with before the order goes live.
Communicating any issues with customer orders or deliveries to the Account Manager in a timely manner.
Communicating any piece part or BOM issues with the Customer/Account Manager (depending on the account) in a timely manner, to ensure as little impact to the customer’s order as possible.
Internal and external reporting. 
Maintain procedural documentation for each customer.
Involvement in Business Process Improvement Projects as required.

Essential Requirements:

Technical Competencies
Systems Knowledge – SAP or similar
High level of proficiency in IT packages
PC Skills
Presentation Skills
Understanding of the process requirements for management of BOMS, Orders, Piece Parts etc

Behavioural Competencies: 
Customer Orientation
Time and Task Results
Managing Processes & Systems
Communication
Team Working

Desirable Requirements:
Experience working in a high tech environment