Account Manager - North County Dublin.

This position is being offered on an 18 months' contract basis.

Main purpose of job: The Program Manager is the primary person within the company responsible for working in partnership with the client to ensure the company meets their business goals and objectives through excellent performance in all areas and delivery of service.  The Program Manager is also the responsible for  ensuring that pricing and profitability are in line with financial and budgetary targets.
 
Main tasks/responsibilities:
The Program Manager will be the customer's main point of contact on a day today basis within the company. 

The Program Manager is responsible for working with the Commercial Manager, Commercial Supervisor & Account Coordinator to ensure all aspects of the account are managed effectively
Customer quotations and feedback
Price Matrix maintenance
Responsible for ensuring all customer queries and issues are answered in a timely manner
To develop and sustain a professional working relationship with all departments within the company. 

To develop your customers business within the company, by frequently meeting with them and discussing their requirements while looking for new business opportunities
Overseeing accurate and timely pricing and billing to Customers
Responsibility to be "Cost Effective", making sure that the customer is invoiced for all extra costs incurred with their orders, while looking at other opportunities to charge the customer, such as opening weekends, specifically to produce their orders
Fully responsible for carrying out NBI's - New Business Introduction Meetings. This will ensure that if your customer has a new product about to launch that all relevant departments within the company are informed and any issues or concerns are dealt with before the order goes live
Communicating any issues with customer's orders or deliveries to the customer in a timely manner, which will ensure as little impact to the customer's business as possible.
Fully responsible for Customer Management - Presentations, MBR, QBR, Customer Visits, Entertainment
Internal and external reporting
Maintain procedural documentation for each customer
You will be required to be flexible in this role and must be prepared to perform other tasks and undertake additional duties in any area of the business as determined by Management. These tasks may be outside your normal work area
 
 
Essential Requirements for this role:
 
Technical Competencies
• Project Management skills
• New Business Introduction skills
• Ability to deliver customer requirements through driving the business
• Business to Business relationship building skills
• Systems knowledge - SAP or equivalent
• High level of proficiency in IT Packages
• PC Skills

Desirable Requirements:
• Relevant experience in a an account management/interface role between clients & operations
• Experience working in a high tech environment